Shipping
SHIPPING
At Peach PalaceGB, we value your excitement and anticipation for your new purchases. Once your payment is processed, we embark on a journey to get your items ready for dispatch. Typically, we dispatch items within 1-2 working days, but during peak periods, it could extend to 7 working days. Our commitment is to minimize such delays, ensuring you receive your products as swiftly as possible.
Upon dispatch, you'll receive an email notification, signaling that your items are en route to you.
Please note, the delivery address used will be the one linked to your Peach PalaceGB account or the address you provided at checkout if you opt not to use an account. It's crucial to ensure this address is accurate, including the house number, street name, postal code, and that it's indeed where you wish to receive your items.
TIME ESTIMATES FOR DELIVERY
Our delivery services span globally, and while we aim to deliver promptly, the timeline varies by region:
Standard Shipping:
- United Kingdom: 2 - 7 working days
- Europe: 7 - 14 working days
- United States & Canada: 7 - 14 working days
- Australia, Japan, and South Korea: 30 - 35 working days
- Rest of the World: 30 - 35 working days
We strive to meet these estimates, but please be patient as occasional delays can occur.
If your order hasn't arrived within the estimated timeframe, please verify the delivery address, check for any delivery attempt notifications, inquire with neighbors, or contact the local post office. If these steps don't resolve the issue, reach out to us via email for assistance.
INTERNATIONAL SHIPPING:
For our international customers, please understand that delivery times can vary greatly due to local service standards, customs inspections, or regional holidays.
IMPORT DUTY AND TAXES:
Orders outside the UK may be subject to import duties or taxes, which are the customer's responsibility. These charges are separate from shipping costs and are governed by your local regulations. Refusal to accept the package due to such charges will result in you being responsible for return shipping costs, including the initial and return shipping fees.
EXCHANGE RATES:
All transactions are in GBP (Great Britain Pound). International purchases will be converted to your local currency by your bank or credit card provider at the current exchange rate. Remember, you're responsible for the original shipping charges, any applicable custom fees, and return shipping costs in case of a return or refusal at delivery.
Need any help? Don't hesitate to reach out to us at hello@peachpalacegb.com for support.